Have you ever wondered what goes into creating a team of knowledgeable and helpful staff members at Willi's? Let's take a closer look at our staff training program and how it sets us apart in the snowsport equipment industry.

What sets Willi's training program apart?

At Willi's, we believe that investing in our staff is crucial to providing top-notch customer service. Our training program is designed to leverage our years of experience, industry knowledge, and the unique strengths of each team member. This results in a cohesive and knowledgeable staff ready to assist customers in making informed decisions.

How does the training program work?

From day one, new employees at Willi's dive into in-depth training sessions with one of our store Managers. These sessions are tailored to each individual, whether it's one-on-one or in small groups, to ensure a comprehensive understanding of our products and services.

Throughout the training program, employees learn about the latest trends in snowsport equipment and apparel, customer service best practices, and how to effectively communicate with customers. By the end of the program, our staff is well-equipped to assist customers in finding the perfect gear for their needs.

Why is training important to us?

Our commitment to training stems from our dedication to providing excellent customer service. We believe that a well-trained staff not only enhances the customer experience but also fosters a sense of trust and loyalty with our customers. By investing in our staff, we are investing in the success of our business.

Next time you visit Willi's, rest assured that you are in the hands of a knowledgeable and dedicated team thanks to our comprehensive staff training program.